Returns & Refunds
Return & Refund Policy – UK & ALL USA MERCHANDISE ORDERS ONLY.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
FOR ALL UK ORDERS (BOTTLES & MERCHANDISE) to start a return, you can contact us at email@example.com – please include your Order # in the subject line. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
FOR USA MERCHANDISE ONLY ORDERS to start a return, contact firstname.lastname@example.org – please include your WOLFIES and your Order # in the subject line. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note: Unless we provide a pre-paid shipping label, customers are responsible for all the fees incurred for any returning items. These return items remain the responsibility of the customer until it is received by our team. Due to this, we recommend using trackable shipping methods and providing us with the return tracking information.
Return & Refund Policy – USA BOTTLE ORDERS
All purchases of alcohol made on this website are managed by an independent technology provider, Barcart, and processed & fulfilled by licensed alcohol retailers across the country.
Wolfie’s Drinks Ltd is not a licensed beverage alcohol retailer in the US and is not involved with the sale or delivery of alcohol products.
To start a return, contact us at email@example.com – please include WOLFIE’S and your Order # in the subject line.
Barcart cannot guarantee that a retailer will agree to accept a return or exchange. Please review Barcart’s terms before purchasing and contact Barcart if requesting a refund.
In the event that your order is refunded, the refund will be processed directly by Barcart and may take 5-10 days to post back to your original payment method.
Due to policies set in place by our payment processor, Barcart must refund back to the original payment method. If this payment method is no longer available, you must work directly with your financial institution to retrieve those funds.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and fix the issue.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (excluding the original shipping cost). Please remember it can take some time for your bank or credit card company to process and post the refund too.
We will ship your package to the address you provide at checkout. In the event that an order is returned to us as undeliverable, we will send you an email notifying you of the return and will issue a refund for the order, less shipping charges and return fees.
Cancelling or Making Changes to an Order
Orders will be processed and shipped the next business day, and therefore it is usually not possible to cancel or make any changes to orders before they ship. You can request changes by emailing customer care at firstname.lastname@example.org noting your order number in the subject line. We will confirm if we can accommodate requests by email.
Lost or Misrouted Parcels
We will not be held liable to any lost or misrouted parcels. Please ensure that all the “Ship To” information you have provided us with is correct, before submitting your order, to prevent losses in mail or other delivery mishaps from happening.
We will do our best to ship all orders out in a timely manner. Typically, orders will ship within 48 business hours. However, there may be exceptions due to holidays, inclement weather or further delays due to COVID-19. We greatly appreciate your patience and support.